To enhance the security of your AdviceOS account, we have added a multi-factor authentication function that will be rolled-out to all accounts* on Monday 11 October.

Multi-factor authentication (MFA) is a security measure that requires two or more proofs of identity to grant you access to AdviceOS. According to the Australian Cyber Security Centre, MFA is one of the most effective ways to protect against unauthorised access to your valuable information and accounts.

Here’s what you need to do to ensure you can continue to access your account from 11 October:

Set up multi-factor authentication

Once the MFA function is enabled, the next time you access your AdviceOS account you will be asked to set up MFA for your account. After entering a correct username and password you will be directed to a screen with instructions on how to set this up.

If you need further support, you can view the instructions available in our Help Centre.

Opt out of multi-factor authentication

We recommend all users move to MFA to increase the security of their account. However, if you prefer not to use MFA in your practice or AFSL, you can choose to opt out.

If you would like to opt out, please contact our customer support team.

Questions & support

If you have any questions or require support, please contact our friendly customer support team between 8.30am – 6:00pm AEST on 1300 882 938 or email [email protected].

*MFA will not apply to accounts using single sign-on (SSO).

Find out how Midwinter can help you provide better financial advice.

Subscribe to receive news & insights from Midwinter