As the situation around COVID-19 continues to develop, we remain focused on the safety and well being of our team and the continued service and support of our clients. I want to assure you that we are making the best decisions for our staff and clients.
To ensure we stay fully operational while also protecting the health and safety of our employees and the general public, we have tested and implemented a work from home process for all employees which has now gone into effect.
This will not impact the high level of service that you expect from Midwinter. For us, it is business as usual, with a focus on supporting our clients through these challenging times.
Our Help Desk remains available Monday to Friday from 8:30am – 6:00pm AEST on 1300 882 938 or by emailing [email protected].
We are also proactively updating AdviceOS to align with recent government announcements around the temporary reduction to the minimum drawdown requirements and the new deeming rates. These changes will be implemented shortly, and further updates will be made as required.
I want to assure you that Midwinter remains dedicated to providing you with industry-leading software and quality service.
If you have any questions or there is anything you need help with, please do not hesitate to get in touch with your dedicated Account Manager or our customer support team.
Thank you for your patience and understanding as we work through this unprecedented event. We will get through this together.
Jeff Hall, COO